Refund and Returns Policy

At GEORGE EMPEROR, we want to ensure that you’re completely satisfied with your purchase. If for any reason you’re not delighted with your order, you can return or exchange it within 30 days of delivery.

Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

1. The item(s) must be in their original condition with all tags attached.
2. The item(s) must not have been worn, altered, or washed.
3. The item(s) must be returned within 30 days of delivery.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team via (info@georgeemperor.com/+2349029054575) to obtain a Return Merchandise Authorization (RMA) number.
2. Carefully package the item(s) to be returned, including all original tags and packaging.
3. Ship the package back to us at the address provided by our customer service team.
4. Please allow 5-7 business days for us to process your return once we receive the package.

Refund Options

We offer the following refund options:

1. Full refund to the original payment method.
2. Exchange for a different size or style.
3. Store credit for a future purchase.

Refund Timeline

Refunds will be processed within 5-7 business days of receiving the returned package. You will receive an email notification once your refund has been processed.

Shipping Costs

The customer is responsible for return shipping costs. However, if the item(s) are defective or were sent in error, we will provide a prepaid return shipping label.

Exceptions

The following items are final sale and not eligible for returns or exchanges:

• Sale or discounted items
• Gift cards
• Personalized or customized items

By making a purchase from GEORGE EMPEROR, you acknowledge that you have read, understood, and agree to our return and refund policy.