FREQUENTLY ASKED QUESTIONS

Ordering and Payment

1. 1. Q: How do I place an order?
      A: Simply browse our website, add items to your cart, and follow the checkout process.

1. 1. Q: What payment methods do you accept?
      A: We accept [list payment methods, e.g., Visa, Mastercard, PayPal, Paystack etc.].

1. 1. Q: Is my personal and payment information secure?
      A: Yes, our website uses SSL encryption to ensure your information is protected.

Shipping and Delivery

1. 1. 1. How long does shipping take within Lagos?
      Shipping within Lagos takes 1–2 business days.

      ---

      2. How long does interstate and international shipping take?
      Interstate and international orders take 3–5 business days to process.
      Note: International delivery may take up to 14 business days depending on your location.

      ---

      3. When will my order be processed?

      • Orders placed before 5 PM are processed the same day.

      • Orders placed after 5 PM will be processed the next business day.

      • Orders placed after 5 PM on Fridays will be processed on Monday.

      ---

      4. What are the shipping rates?

      • Within Nigeria (outside Lagos): ₦8,500 – ₦10,500

      • Within Lagos: Shipping fee is paid on delivery

      • International shipping: Rates vary by destination. Customers are responsible for import duties or taxes.

      ---

      5. Do you ship to P.O. Boxes?
      Yes, we can ship to P.O. Box addresses internationally.

      ---

      6. Do you offer local pickup?
      Yes, we offer local pickup in Lagos, Nigeria. You’ll receive pickup details after your order is confirmed.

      ---

      7. Which shipping agents do you use?

      • Local shipping: DHL, GIG

      • International shipping: USPS, FedEx

Account and Login

1. 1. Q: Do I need to create an account to place an order?
      A: No, but creating an account can simplify the checkout process and allow you to track your orders.

1. 1. Q: I forgot my password, how do I reset it?
      A: Click the “Forgot Password” link on the login page and follow the instructions.

Contact Us

1. 1. Q: How do I contact your customer service team?
      A: You can reach us via [info@georgeemperor.com/+2349029054575] or through our contact form below.